We treat each individual and group request with dedicated time, focus, and attention. No matter where the journey takes you,
Includes:
Per request, pricing starting at:
for requests made less than 45 days before departure
Our services don’t stop when the research is finished.
Includes:
Per request, pricing starting at:
Resorts, tours, custom itineraries
for requests made less than 60 days before departure
We are committed to providing you with exceptional customer service so your travel dreams become amazing travel stories. Our “Big Five” commitment is the promise we give to each client so you know what you can expect when you hire us.
We want to know you, the individual. We ask you questions and we listen. We want to understand your preferences and your travel goals. This is not just a “booking” to us. We want this to be a relationship.
Most of our consultation conversations take place over the phone or video chat.
After the consultation, we will work to design an experience tailored to you. Each of our Professionally Planned Experiences are customized and will be curated based on information from the consultation.
But, this is a work in progress and not every proposal will be perfect. If there are changes you’d like to make let us know. This is your experience, and we are here to work for you.
When you’re ready to make a payment that secures your travel experience, we will send an electronic agreement that outlines your travel plans, the financial specifics, as well as the agency’s terms and conditions.
Ask us questions about any of the details. This is also the time to make any last minute changes.
Once your details are confirmed, we will email you a detailed receipt listing the total cost of your experience, the amounts you’ve paid, and when additional payments are due.
For Flight Only Experience clients and Single Reservation Solutions clients, the receipt will also serve as your confirmation and itinerary.
For Vacation, Rental, Customized Itinerary, or Group Experiences clients, we will also include an easy to navigate electronic itinerary with details about your travel arrangements.
Leading up to your date of departure we will send you informational emails that apply to the travel services you selected.
For Vacation, Rental, Customized Itinerary, or Group Experiences clients you will also receive travel documents via email or print, depending on the method available from the supplier and your environmental preferences.
Included in most Experience Packages is a “Before You Go” consultation. This appointment is a great opportunity for us to go over your documents details together and for you to ask any last minute questions you have.
Should emergencies or unexpected travel needs arise while you’re away, we are here for you. We will also provide you with contact details for the suppliers of your travel arrangements. If you need assistance on your trip- you will know where to go.
When you return we will reach out to you. We want to hear all about your travel experiences.
We don’t simply “book” travel. We design travel experiences based on you.
All services are subject to availability and may not be possible in all locations or for all types of travel. Agency modification, cancellation, and refund fees apply to all reservations after initial payments are applied and are in addition to any fees assessed by the supplier. All fees are non-refundable, non-transferable, and will not apply to the cost of the travel services selected. Charges will be processed through Travel Leaders/Leone Travel in Memphis, TN. Agency terms and conditions apply to all transactions.
The required number of participants needed for a group varies by supplier. Groups require all passenger travel together on the same itinerary. Groups have one leader in charge of decisions and make payments with one form of payment. When multiple forms of payment are needed, additional costs will be added to the group contract. Group airfare requires a minimum of 12 passengers traveling together at all times.
