Once I’ve begun my trip, who should I contact for help?

We are always here for our clients, especially when they are in “travel status.” You can contact your advisor directly by phone or email. However, in the event your advisor is unavailable, there are several other additional options for assistance:

  • For packages, please contact the emergency number listed on the travel documents provided to you prior to departure. Please have your travel documents handy when calling.
  • If you purchased Travelguard insurance, you may call their 24 hour World Service Center at 1.800.826.4919. Please have your policy number handy when calling.
  • The main office in Memphis, TN is available to assist during standard office hours. 901.377.600. Please have your agency confirmation handy when calling.
  • Outside standard office hours, the main office emergency number is available (fees apply). 888-831-8072 access code 9KT or 303-876-4247 and proceed by country code. Please have your agency confirmation handy when calling.